Requests

The Talepler screen lets you list, search, filter, and create support requests, and open the detail of a request you created to read and write messages.

Review requests

  1. Open Diğer > Destek > Talepler from the left menu.
  2. Check Toplam … Talep above the list to see how many requests you have.
  3. Use the search, export, column, and filter icons at the top right when needed.
  4. Check the status, subject, module type, request type, and date columns together.
  5. To open a request, select the eye icon in its row or the request subject.
Requests list123456
  1. 1. The Talep Oluştur button opens the new request form.
  2. 2. The search, export, column management, and filter icons narrow the list.
  3. 3. The Toplam … Talep text shows the number of requests.
  4. 4. The icon on the left shows the request status; new requests start with an orange icon.
  5. 5. The Talep Konusu, Modül Tipi, Talep Tipi (for example Hata), and Tarih columns summarize the request.
  6. 6. In the Aksiyonlar column, the eye icon opens the request detail.

Create a request

  1. Select Talep Oluştur. The Talep Bilgisi panel opens from the right.
  2. Type a short subject in Başlık.
  3. Choose Öncelik (for example Düşük), Talep Tipi (for example Hata), and Modül Tipi.
  4. In Mesaj, describe the problem and the steps you took.
  5. Add a file or photo/video with the paperclip icon if needed.
  6. Select Oluştur to send the request or Vazgeç to leave.
Filled request creation panel1234567
  1. 1. The Başlık field takes the short subject; it is required, and leaving it empty shows the Başlık gereklidir. warning.
  2. 2. The Öncelik selection sets the urgency of the request.
  3. 3. The Talep Tipi selection sets the kind of request (for example Hata).
  4. 4. The Modül Tipi selection sets which module the request relates to.
  5. 5. The Mesaj field takes the details and steps; it is required.
  6. 6. The paperclip icon is for adding a file or photo/video.
  7. 7. The Oluştur button saves the request; Vazgeç next to it closes the panel.

When the request is saved, the Oluştur button briefly shows Oluşturuldu.

Request created1
  1. 1. The Oluşturuldu text shows the request was saved; when the panel closes, the new request is at the top of the list.

View the request detail

  1. In the list, select the eye icon or the subject of the request you want to open.
  2. In the header of the window that opens, see the subject, module and request type, and status.
  3. Read the messages written for the request, with the sender’s name and time, in the middle area.
  4. To send more information to the support team, type in the Mesaj field at the bottom and select the send icon.
Request detail1234567
  1. 1. The request subject appears at the top of the window.
  2. 2. The Diğer - Hata line shows the module type and request type.
  3. 3. The status label on the right (for example Oluşturuldu) shows the stage of the request.
  4. 4. The message card shows who opened the request, when, and the message they wrote.
  5. 5. The Mesaj field at the bottom lets you write a new message on the request.
  6. 6. The send icon delivers your message to the request.
  7. 7. The paperclip icon is for attaching a file to the message.

Points to watch

  • The Başlık, Talep Tipi, Modül Tipi, and Mesaj fields are required.
  • Stating on which screen and after which steps the problem occurs in the message helps the support team resolve it faster.
  • Sending a message, attaching a file, and the other icon in the Aksiyonlar column were not tried while writing this page.
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